The selection of manufacturing software should be driven equally by the performance of the company that supplies the software as well as the performance of the software itself. It is important for you, as a user, to form a long term relationship with your provider that affords you a sense of trust that they will deliver what was promised, when it was promised and how it was promised.

COSS Systems understands manufacturing, our specialty is the small and mid sized business environment. Unlike many software vendors, who prefer to remain anonymous or unavailable after the implementation is completed, Coss offers support services using live, well-trained software experts. We encourage you to contact our technicians with your questions.

Our connection rate to a live support desk operator exceeds 80% as our customers speak with our support team on an as-needed basis. Our support desk is available from 9AM to 5PM EST and we can offer after hour’s service, if needed.

Upon completion of the implementation our Project Manager will transfer all pertinent information to the support team…what your concerns are….any special or custom requirements. This ensures you will receive a smooth transition from the training phase of your implementation to the live daily use of the software.